What is a quality management system?

A quality management system (QMS) for an organization is a defined process and related artifacts necessary to implement a quality policy. Quality management is the orchestration and control of operations so that they satisfy customer expectations and obligations to stakeholders. The ISO 9000 family of standards is the most widely recognized quality management standard. Many industries where societal safety must be ensured use ISO 9000 as baseline to consistently and efficiently meet customer requirements, regulation, and broad social responsibilities. For example, here are somne industry-specific QMS that use  ISO 9000 as a baseline.

 

 

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